Refund policy
Refund Policy
Last updated: 26 July 2026
If the ritual is not for you, we would rather refund you than have you keep something you are not using. This page explains exactly how that works, before you buy.
Our 30 day satisfaction guarantee
If your first order is not working for you, tell us within 30 days of receiving it and we will refund it in full.
- It applies to your first order of any Slumbero product.
- You do not need to send anything back. These are consumable products, so please keep or dispose of what you have. Opened is fine. Half used is fine.
- No explanation required, though we always appreciate hearing what did not work.
How to request a refund
Email support@slumbero.shop with your order number and let us know you would like a refund. That is the whole process. We reply to refund requests within one business day.
When the money arrives
Approved refunds go back to your original payment method. We issue them within 2 business days of approving the request. Your bank or card issuer then takes its own time to post it, usually 5 to 10 business days, which is outside our control.
We refund the price you paid for the product. Where you paid for shipping and the fault was ours, we refund that as well.
Damaged, incorrect or missing items
If something arrives damaged, is not what you ordered, or is missing from the parcel, contact us within 7 days of delivery with a photo and we will send a replacement at no cost to you. If you would prefer a refund instead of a replacement, say so and we will do that.
Please do not throw away damaged packaging until we have sorted it out, as the carrier sometimes asks to see it.
Cancelling an order
Orders usually leave the fulfilment centre within one business day, so the window is short. Email us as soon as possible and we will cancel and refund in full if the order has not shipped. Once it has shipped, the 30 day guarantee above is the route.
Orders that come back to us
If a parcel is returned to sender because the address was wrong or incomplete, or because it went unclaimed, we will contact you. You can have it re shipped, in which case we charge the shipping again, or refunded for the product value, with the original shipping cost deducted.
What is not covered
- Repeat orders beyond the first are outside the satisfaction guarantee, though we will always look at a genuine problem, so please write to us anyway.
- Requests made more than 30 days after delivery.
- Products bought anywhere other than slumbero.shop.
- Change of mind on an order that has already been refunded once.
Allergies and reactions
If you have a reaction to a product, stop using it and seek medical advice. Then write to us. Reactions are always covered by a full refund regardless of how long ago you ordered, and we would genuinely like to know.
Please check the label before first use. Our colostrum powder is derived from bovine milk and contains milk.
Before you dispute a charge
If something has gone wrong, please email support@slumbero.shop first. We can almost always resolve it faster than a bank dispute can, and we would rather fix it directly.
Contact
Ogaya LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
support@slumbero.shop