Shipping policy
Shipping Policy
Last updated: 26 July 2026
Where we ship
We ship to the United States and Canada. We do not currently ship anywhere else. If you are outside that zone and would like to know when we open up your region, email support@slumbero.shop and we will add you to the list.
Where your order ships from
Orders are fulfilled on our behalf by a third party fulfilment centre in Denver, Colorado. Ogaya LLC does not operate its own warehouse.
Processing time
Most orders leave the fulfilment centre within one business day of being placed. Orders placed at a weekend or on a US public holiday are processed on the next business day.
Delivery time
Standard shipping takes 3 to 7 business days in transit after dispatch, so allow roughly 4 to 8 business days from order to doorstep. Canadian orders can take longer because they cross a border and clear customs.
These are estimates provided by the carrier, not guarantees. Weather, carrier backlogs and customs can all add time.
Shipping cost
United States
- Free standard shipping on orders over $50.
- Below $50, standard shipping is a flat $4.99.
Canada
- Shipping is calculated at checkout based on weight and destination. Canadian orders cross a border and ship by a different carrier, so they cost considerably more to send than domestic ones.
- The free shipping threshold does not apply to Canada.
All prices are in United States dollars. The exact shipping cost for your order is always shown at checkout before you pay.
Duties and taxes
Prices shown do not include sales tax, duties or import charges. Any tax due is calculated and shown at checkout.
Orders to Canada will be subject to import duties, GST or HST charged by the carrier or by Canadian customs when the parcel is delivered. These charges are set by the Canadian authorities, they are additional to what you pay us, and neither we nor our fulfilment partner is able to prepay them on your behalf. They are the recipient's responsibility. Please factor them in before ordering from Canada. If a parcel is refused because of them, it is treated as a returned order under our Refund Policy.
Tracking
You will get a confirmation email with a tracking link when your order ships. If it has not arrived within 48 hours of ordering, check your spam folder first, then email us and we will resend it.
Tracking sometimes takes a day to start updating after the label is created. That is normal and does not mean the parcel is lost.
Getting the address right
Please double check your shipping address at checkout, including any apartment or unit number. We cannot change an address once an order has shipped. If you spot a mistake, email support@slumbero.shop immediately and we will correct it if the order has not left yet.
Parcels returned to sender because of an incorrect or incomplete address are handled under our Refund Policy.
Missing, delayed or damaged parcels
- Tracking says delivered but nothing arrived: check with your household and neighbours and look around the property, then contact us. Carriers occasionally scan a parcel as delivered up to a day early.
- No movement for 7 business days: email us and we will open a trace with the carrier.
- Arrived damaged: send us a photo within 7 days of delivery and we will replace it free of charge.
We do not treat a parcel as lost until the carrier does, but we will not leave you without the product you paid for. Talk to us and we will make it right.
Splitting orders
Orders with more than one product occasionally ship in separate parcels arriving on different days. You are not charged twice when that happens.
Subscriptions
Subscriptions are not currently available. Every order is a one time purchase and nothing recurring is created at checkout.
Contact
Ogaya LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States
support@slumbero.shop